AI Chatbot Empathy is our first chatbot in social services, providing empathetic support 24/7 and assistance to website visitors, helping them better navigate the social service application process.
Ai Chatbot Empathy is our first chatbot in social services that provides empathetic support 24/7 and assistance to website visitors and serves to improve orientation in the social service application process.
Our new chatbot for social services is built on Generative AI technology with the latest gpt-4o model and connected to PDF parsing and structured data scanning on the web at regular intervals, so the information is always up to date. In addition, it is designed to communicate empathetically only in the area of social services or a specific home. It is the most advanced solution in the Czech Republic and far exceeds the frequently used solutions in the form of communication trees and NLP models in terms of usability.
Everything is connected to our Domovy Online website solution, with which our chatbot is closely linked, so this solution is primarily suitable for our clients who already use our website.
Key advantages
- Empathetic communication
Our chatbot is designed to communicate with users with maximum empathy and understanding. It allows seniors and their families to better navigate the admission process to the facility and can handle up to 90% of inquiries that would otherwise have to be communicated by the director or staff of the home by phone or in writing.
- 24/7 availability
Ai Chatbot Empathy is available around the clock. There is no need to call the home staff with every query, as they are often overwhelmed and unable to devote themselves to what should be their main job — their expertise.
- Easy to use
A user-friendly interface that is intuitive and easy to use, even for seniors and people with minimal technological experience. The query widget is displayed right on the home page, or next to the contact form.
- Personalized support
Our chatbot is able to learn and adapt to the individual needs of each home, providing personalized care and advice for their website visitors. Regular reporting and consultations are also available for possible chatbot training.